reservation guarantee

Reservations are guaranteed through a down payment, of 30% of the total value of your stay, which cannot be lower than one day’s rent. If the agreed time interval for the deposit of the down payment passes, then the reservation is no longer valid and the rooms in question are treated as available.

payment

In case your reservation is guaranteed through a down payment, the balance of the total amount of your stay takes place at the end of your stay. If the length of your stay is longer than one week, Casa Kalypso reserves the right to ask for the weekly payment, at the end of each week.

cancellation policy (if not otherwise specified during the booking and agreement procedure)

Cancellations announced to CASA KALYPSO 30 days prior to arrival, receive complete refund. Cancellations occurring less than 30 days prior to arrival, are charged with a compensation fee equal to the 50% of the agreed rent for the number of days cancelled (after the balance of the down payment paid in time of booking).

partial cancellation- compensation fee

Our rates depend on the length of your stay and the date of your reservation. At your arrival, we confirm the agreed departure date. In case you decide to leave earlier room rate is subject to change, if not otherwise specified. Furthermore, you are charged with a compensation fee equal to the 100% of the agreed day’s rent for the number of days cancelled.

no-show compensation fee

If your reservation is guaranteed and you don’t arrive at the date agreed, the room(s) remains at your disposal until the day following your specified arrival date and the departure hour set by the hotel. In case of no-show, you are charged with a compensation fee equal to the 100% of the agreed day’s rent, for the number of the remaining days (after the balance of the down payment paid in time of booking). Exceptions to the above constitute cases of proven emergency or unforeseen circumstances.

check-in time

Check-in time begins at 14:30.The arrival day is normally included in the day’s rent regardless of the arrival time.

check-out time

Check-Out time is at 12:00.Until that time no rent is required. After 12:00 and until 18:00, 50% of the day’s rent is charged, whereas after 18:00 you have to pay the whole day’s rent.

reservation modification or cancellation from the hotel

In cases that reservations appear to have resulted from or include mistakes, as well as when the guest(s) has engaged in inappropriate or fraudulent activities, the hotel reserves the right to modify or even cancel them.

damages

Guests are responsible for any damage made in and to the hotel by themselves, their guests, their staff or any other person for who they are responsible for (damages made to property, furniture, objects, etc).

liability on losses

The guesthouse cannot be held liable for the loss or damage of any object brought in the hotel by the guests, their party, guests or staff, or when the loss, damage or destruction is due to exceptional circumstances.

inability of service delivery

In the event that the guesthouse is unable to accommodate guests during the agreed dates due to mechanical, electronical or human error, or in unforeseen circumstances, the guesthouse will make efforts to accommodate guests, for the specified dates, at a comparable hotel of the area and will pay any difference in room rates that may exist as well as the cost of transportation to that hotel. If the above cannot be ensured, the hotel compensates guests with the agreed value of stay.